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Monica Guzman
The corporate stain on Starbucks' "chains"

It's happened in Florida, Pennsylvania, and now in Washington: Starbucks customers have decided to pay for the drink ordered by the person behind them, starting chains of generosity that have stretched into the thousands.

These bursts of collaborative kindness have made for fantastic "good news" stories around the country, just in time for the holidays. But the presence of a multinational corporation in this story of selflessness is giving cynics plenty to flame about and raising two questions:

  • Can anything a profit-seeking company does to promote itself -- no matter how seemingly kind and impactful -- be viewed as truly good?
  • And if a company does do something good -- even if not for purely altruistic reasons -- isn't it much better than if the company didn't do it at all?

    First, a criticism. The bah-humbug cynicism is fueled by something Starbucks calls "Pass the Cheer." It's a holiday promotion the company started last year to encourage people to do good for others, which, as far as corporate promotions go, is a fairly nice one.

    Interestingly enough, The Seattle Times story on the chains mentions the promotion only at the end, and stories in the Herald of Everett, the Pittsburgh Tribune-Review, WIS/10 in Miami and theAssociated Press don't bring it up at all.

    The promotion changes the story. There are no reports of Starbucks employees having started, directly encouraged or coordinated the public chains of generosity. But through the promotion Starbucks is asking people to be nice to each other. Leaving the promotion out makes it seem like the customers' generosity had to come wholly from outside the company. The articles that didn't mention it, should have.

    So here come the conspiracy theorists.

    Citizen Rain and Radar Online both link to blogs and sites -- most notably the Starbucks Gossip Blog but also on MetaFilter -- where cynics, coffee lovers and baristas are batting around accusations that the chains are one big PR stunt and demonstrating, without really knowing it, just how much we can distrust a good thing purely because it carries a corporate logo.

    It's a struggle for some to divorce Starbucks' primary mission, making money, from this promotional, global and otherwise noble call for goodness.

    It's all about agenda, it seems: We presume your ordinary Good Samaritans don't have one. Or, that if they do, it's hardly worth noting. We give far more scrutiny to companies, whose primary agenda is making money -- ours. A good deed, then, is only as innocent as the perceived purity of its intention: If a person does it, we admire it. If a company does it, we suspect it.

    And yet, it probably made people's day to be part of the mass Starbucks generosity chains. And it is really cool to know people can open up and do nice things for each other en masse like this. If their mother asked them to be nice, if Starbucks asked them to be nice, what's the difference? Branded goodness is still goodness, and can have all the same results as goodness.

    Still, it's not the same. Or else we would have read the Starbucks "good stories," smiled, and moved on.

    Here's a clip from the letter Starbucks sent me in November, along with my own "Pass the Cheer" card and a follow-up e-mail from a press representative to see if I wanted to blog about it:

    Starbucks is starting off this holiday season with a worldwide call to "Pass the Cheer" -- a simple way to inspire you tos pread the sentiment of goodwill. Starbucks asks only one thing in return -- that the sentiment be continued in an effort to see just how far one act of cheer can go.

    This year, more than two million Cheer Passes are being distributed in more than 40 countries and 16 languages launching a new global tradition. Over 1,500 cheer stories from around the world have already been shared online.

    Enclosed is your own Cheer Pass to start your own chain. All you have to do is pass it to the person you hold the door open for or the co-worker you bring a coffee to. Visit www.ItsRedAgain.com and enter your Cheer Pass number ... and share your story of cheer. See just how far your chain of cheer can go that you helped create.

    Have a happy holiday,

    Your friends at Starbucks.

    I've done my share of good things for people since the letter arrived and plan to do more, but am only now realizing the Cheer Pass is still in the envelope. Should I make it a point to take it out and pass along the Starbucks brand the next time I do something nice?

  • Posted by at December 21, 2007 2:51 p.m.
    Categories: ,
    Comments
    #78065

    Posted by Will in Seattle at 12/21/07 3:14 p.m.

    Nothing says Christmas like socially-enforced commercialism.

    Now, that said, I'm going to go next door and buy an organic fair trade latte from the independent coffee shop owned by a nice guy whose two kids are going to the UW.

    #78068

    Posted by unregistered user at 12/21/07 3:25 p.m.

    It was nice while it lasted, but now that we've listened on the news for 4 days about the pay it back (or forward) coffee, I hope we don't have to listen for 4 days that it's ended!!!

    Linda

    #78069

    Posted by unregistered user at 12/21/07 3:33 p.m.

    I response to this: "A good deed, then, is only as innocent as the perceived purity of its intention: If a person does it, we admire it. If a company does it, we suspect it."

    Sadly, the cynicism and suspicion isn't limited to just corporations. At a "Free Hugs" event in Westlake Park (giving out hugs to anyone who wanted one), about a third of all people passing me expressed doubt that it was truly an altruistic act. "What's the catch?" and "What are you selling?" were asked of us so often that a couple of us altered our calls to "Free Hugs--no strings attached, no catch!"

    One shopper coming out of Westlake Mall went so far as to yell at me about the use of "Free" on my sign, repeatedly saying that nothing was free and that I had to have an agenda. (He was right about the agenda--I wanted to do something selfless, something that might make someone else smile.)

    Regardless of Starbucks' intent, I think propagating the idea of random acts of kindness is better than doing nothing at all. Clearly our society could use some cheering up.

    #78079

    Posted by Xerces at 12/21/07 4:08 p.m.

    It's good to be kind, it's bad to support Howard Schulz's horrible coffee :)

    #78349

    Posted by unregistered user at 12/23/07 8:58 a.m.

    Does every good story need a conspiracy to be worthy of mention? Perhaps you would all prefer to listen to one Grinch after the other moan and blubber on about "the man" coercing people to do nice things. Give me a break, seriously. Just let a simple story be told. I'm guessing Rudolph didn't really guide Santa's sleigh with his red nose either, but I dont' mind hearing that story once a year.
    By the way, I don't believe Starbucks paid anyone to "pay it forward" in the your scandal of the week. If a little social programming can bring hundreds or thousands of people in a row to do something nice, then bring on the program! We, and some of you especially, could use something nice from time to time.
    Merry Christmas and Happy Holidays...
    -GB

    #78489

    Posted by unregistered user at 12/24/07 7:32 a.m.

    Is there any truth to the fact that Starbucks will not or does not support our troops in Iraq?

    #102922

    Posted by FREE_BALLARD_4ever at 2/28/08 3:20 p.m.

    I heard starbucks was made by this alien named xurka from the planet mars. Him and his buddy have it in for the coffee industry. xurka is rich, but he turns his money into yen because he likes going shopping at the "otherworlds market", in his convertable alien space ship. His mom owns a restraunt there...I could go on and on. Cospiracy? I think so!
    I don't drink starbucks because it not only is too acidic but it tastes to much like corporate dollar, with a dash of white collar crime. Sorry Starbucks, you're not worth my bucks.

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