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Many expected Foxtons of New Jersey to lead the charge against full service real estate companies and their full service commission structure. I first discovered Foxtons at Inman Connect in New York City. Their business model of salaried agents, full service service, and rebating to the client was thought by many to be the beginning of the death of the companies that didn't discount.
I was interested in a question offered Bruce Zipf President and CEO NRT (the nations largest real estate brokerage and keynote speaker) by one of his agents. The question, why don't we change to the discount brokerage model? His answer, we would be broke in no time. Further he said, you go start one, be successful and we will be glad to buy you. It wasn't a sarcastic statement, but one full of insights.
Foxtons was a finalist for the Inman 2007 Innovator Award. From the Foxtons website:
Full Service, for less commission? Here's how we can do it:
With house prices doubling in many areas over the past few years, many Realtors® are, in reality, earning double commission. Therefore, you the home seller, can end up paying twice the amount of commission for exactly the same service.
That's why we charge you less commission, not the traditional 6%. We never compromise on service; we're simply keeping things fair.
It didn't work folks. Here is the obituary: the company no longer has the liquidity to operate as a going concern."
You can argue over who pays the commission, you can feel the pain when it is you, and you can consider the industry full of fat cats - but the truth is in the Foxtons pudding. It isn't cheap to operate in this industry. It has a few people making a fortune, a lot of people earning moderate incomes, and some barely surviving. The same goes with the brokerage companies.
We have a local darling. I have not liked their business model, not because of the discounts but because of the deceptive way many of its customers operate to get the service they want and don't get in return for a rebate. I had a bad attitude about their CEO. I likened him to Trump as a publicity seeker. He was the keynote speaker at this summers San Fransisco Inman Connect conference. Was I surprised, I liked the guy. He was charming and endearing. How could anyone liken him to Trump. Not me. Then the next day he was paired on stage in what Inman calls a duet. The other member of the duet: Lennox Scott. It was a friendly discussion moderated by Brad Inman. Numbers were thrown around: sales numbers, per cent of market share numbers, lots of numbers.
My emotions for this CEO went full circle: beginning at dislike, moving to like, ending in sadness for the man. My conclusions, using my super calculator brain, was that they wouldn't make it. The numbers weren't good, the bottom line numbers that is. I think he knew it, as he referenced in the duet he knew he was losing the debate. He pointed to the audience and mentioned one of his large investors was a champion debater. He said she was in the audience. He thought he better take debate lessons from her.
He doesn't need lessons, he was fine. His business model, I am not so sure. This industry is huge. There is room in my mind for the discounters. But the reality is, for them to offer discounts and survive they have to cut back on something. Foxtons didn't and died. Our local darling started no service, tell the seller and listing agent to do it model. During the duet our local CEO announced they were adding some services to their model. They are already forced to look at reality. The question now is, will this company with great technology go the routes of Lennox Scott and his company or go the route of Foxtons?
Todays market is more of a normal market. Fueling these last years were historical low interest rates and innovative and risky mortgage programs. People who call it a bubble probably didn't experience or don't remember what it used to be like. It used to be cyclical. In our market every few years there would be a run up and then a settling down. I would encourage people to buy before the next runup. Own anything, just own. The last runup was more like an explosion. It may never happen again.
During these last years any sign in the yard might sell your home with multiple bidders. Now it returns to principles. Price your home right, market it with all possible resources, make sure the condition and presentation of the home is great, and market the home with all possible resources. Oops I said that didn't I? Sorry, but that is the way it is. It is called full service and many need it now.
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Posted by Greg Perry at 9/26/07 9:51 p.m.
A return to principles. I like that.
Greg