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A Darling Of Discount Real Estate Rides Into The Sunset

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Many expected Foxtons of New Jersey to lead the charge against full service real estate companies and their full service commission structure. I first discovered Foxtons at Inman Connect in New York City. Their business model of salaried agents, full service service, and rebating to the client was thought by many to be the beginning of the death of the companies that didn't discount.

I was interested in a question offered Bruce Zipf President and CEO NRT (the nations largest real estate brokerage and keynote speaker) by one of his agents. The question, why don't we change to the discount brokerage model? His answer, we would be broke in no time. Further he said, you go start one, be successful and we will be glad to buy you. It wasn't a sarcastic statement, but one full of insights.

Foxtons was a finalist for the Inman 2007 Innovator Award. From the Foxtons website:

Full Service, for less commission? Here's how we can do it:

With house prices doubling in many areas over the past few years, many Realtors® are, in reality, earning double commission. Therefore, you the home seller, can end up paying twice the amount of commission for exactly the same service.

That's why we charge you less commission, not the traditional 6%. We never compromise on service; we're simply keeping things fair.

It didn't work folks. Here is the obituary: the company no longer has the liquidity to operate as a going concern."

You can argue over who pays the commission, you can feel the pain when it is you, and you can consider the industry full of fat cats - but the truth is in the Foxtons pudding. It isn't cheap to operate in this industry. It has a few people making a fortune, a lot of people earning moderate incomes, and some barely surviving. The same goes with the brokerage companies.

We have a local darling. I have not liked their business model, not because of the discounts but because of the deceptive way many of its customers operate to get the service they want and don't get in return for a rebate. I had a bad attitude about their CEO. I likened him to Trump as a publicity seeker. He was the keynote speaker at this summers San Fransisco Inman Connect conference. Was I surprised, I liked the guy. He was charming and endearing. How could anyone liken him to Trump. Not me. Then the next day he was paired on stage in what Inman calls a duet. The other member of the duet: Lennox Scott. It was a friendly discussion moderated by Brad Inman. Numbers were thrown around: sales numbers, per cent of market share numbers, lots of numbers.

My emotions for this CEO went full circle: beginning at dislike, moving to like, ending in sadness for the man. My conclusions, using my super calculator brain, was that they wouldn't make it. The numbers weren't good, the bottom line numbers that is. I think he knew it, as he referenced in the duet he knew he was losing the debate. He pointed to the audience and mentioned one of his large investors was a champion debater. He said she was in the audience. He thought he better take debate lessons from her.

He doesn't need lessons, he was fine. His business model, I am not so sure. This industry is huge. There is room in my mind for the discounters. But the reality is, for them to offer discounts and survive they have to cut back on something. Foxtons didn't and died. Our local darling started no service, tell the seller and listing agent to do it model. During the duet our local CEO announced they were adding some services to their model. They are already forced to look at reality. The question now is, will this company with great technology go the routes of Lennox Scott and his company or go the route of Foxtons?

Todays market is more of a normal market. Fueling these last years were historical low interest rates and innovative and risky mortgage programs. People who call it a bubble probably didn't experience or don't remember what it used to be like. It used to be cyclical. In our market every few years there would be a run up and then a settling down. I would encourage people to buy before the next runup. Own anything, just own. The last runup was more like an explosion. It may never happen again.

During these last years any sign in the yard might sell your home with multiple bidders. Now it returns to principles. Price your home right, market it with all possible resources, make sure the condition and presentation of the home is great, and market the home with all possible resources. Oops I said that didn't I? Sorry, but that is the way it is. It is called full service and many need it now.

Posted by at September 26, 2007 8:48 p.m.
Comments
#54411

Posted by Greg Perry at 9/26/07 9:51 p.m.

A return to principles. I like that.
Greg

#54432

Posted by Mack McCoy at 9/27/07 12:29 a.m.

Funny thing, if you're going to split a doubleheader, it's much more fun as a fan to win Game 2.

Fact is, fundamentals always win out. A lot of people get their home sold and leave money on the table, in good times and bad, because they coast - they don't do everything possible to maximize exposure and to present the property in its best light. Ask any FSBO who sold his house to a gal he met at Lowe's - the market's great, I did great, didn't need no stinkin' agent. Chances that the one buyer he found on his own was going to net him the most money? Hmmm.

Then there's the buyer - how many homes did she see? Did she really find the best property, for her needs, for the price? Hmmm.

If you're an experienced amateur, perhaps you don't need a full-service realtor. Perhaps. Another funny thing, though: builders hire professionals to market their developments.

You said it, brother: It isn't cheap to operate in this industry. It has a few people making a fortune, a lot of people earning moderate incomes, and some barely surviving. Sure, a Realtor can make $100,000 a year - if they sell five million dollars worth of property. Every deal doesn't pay 3%, and you can spend quite a bit of money just being in business full time, let alone marketing yourself and your listings to get to the $5M production level.

Iggy's House? What was that, $500K in commissions and ad revenue, and it cost them $5.1M to bring it in? Yeah, something's gotta change there. I mean, look at those ratios: if they were able to get all of their customers to pay full commissions (they give back 3/4 to buyers and list for free, so let's say they effectively get 1/8 of a commission per deal), they would still have lost $1.1M doing it.

I'm not a member, but does Costco still offer real estate services? I remember when JLS was doing it with them ...

Anybody thinks that real estate commissions are high should look into the cost of an auction.

#54549

Posted by Greg Perry at 9/27/07 2:10 p.m.

Hey Larry, saw you quoted on the Foxton Inman article. Good job.
Greg

#54575

Posted by Larry K Cragun at 9/27/07 4:40 p.m.

Thanks,You are a reader you are.

#54609

Posted by Sam DiBello at 9/27/07 7:30 p.m.

Wow! It is actually refreshing to see someone "just say it". Good job Larry!

Why don't we all just speak candidly about those companies that demonize their own industry in order for them to succeed, while at the same time use the very infrastructure that has taken decades, billions of dollars and millions of individual non-cooperating agents to eventually build? Like the kid who saws at the very limb he's sitting on, these discounters are poised to fail as they discover the real cost of doing business…and their own dependence on the technology and information provided by the very companies they so delight in bashing.

Again, good job!

And by the way… congrats on the opening of your new KW Kirkland office!!

#54671

Posted by Larry K Cragun at 9/28/07 8:27 a.m.

You too Sam.

#54763

Posted by buddhabrad at 9/28/07 2:14 p.m.

Same boring arguments were made by full-service stock brokers years ago.

Worked out great for them.

The truth is, that if a home is truly an investment (a notion with which I will not debate here), then as with any investment, the minimization of transaction costs will flow directly to the bottom line of the investor.

#54774

Posted by Mack McCoy at 9/28/07 2:40 p.m.

buddahbrad,

Well, some are and some aren't.

And if you're truly educated and experienced enough to do your own property evaluation, but not so successful that your time isn't better spent elsewhere, then you really don't need much in the way of service from a professional. The minimization of maintenance costs flow directly to the bottom line of the investor, too, and many property owners insist on doing their own maintenance.

But all service providers are not created equal, and while it's possible that you can get just as good service from a salaried person who's watching other agents make full commissions ...

#54791

Posted by Larry K Cragun at 9/28/07 4:20 p.m.

Still brad, Foxtons down, two to go.

#54941

Posted by Mack McCoy at 9/29/07 10:54 a.m.

Well, one of them, at least, really isn't in the real estate business, except as a way to develop whatever technologies they're working on.

Funny thing (I just love to write, "funny thing"): There are venture capitalists who are essentially subsidizing people's real estate commissions. Whoda thunk it?

#54949

Posted by Larry K Cragun at 9/29/07 11:46 a.m.

I am not so sure venture capitalists are as smart as they and many think they are.

#55068

Posted by Mack McCoy at 9/30/07 1:13 p.m.

Or, the con (see: cheat, lie, misrepresent) is in pretending that they're in the real estate business when they're hoping to take an advertising business public, a la Iggy's House.

Foxton's lost $16.1 million in 2005. How does a real estate brokerage firm lose sixteen million dollars in a year?

#55084

Posted by Larry K Cragun at 9/30/07 4:47 p.m.

..... and to add to that Mack, while making enemies of so many customers that came to save money. Part of the fascination of this company is in how many people did business with them and absolutely hate them.

#55185

Posted by JD@Preview at 10/1/07 12:46 p.m.

It's not that it's so expensive to operate in this business, it's that the standards for getting in the business are so low that the shear number of agents makes for a situation where we spend an inordinate amount of time and resources getting the next transaction as opposed to doing productive work. I maintain that a higher standard (Bellevue Community College's 2 year AA in Real Estate *should* be the standard for licensure)will make for fewer, better agents doing more real work. I think I could easily do enough exceptional full service transactions at 1/2 of a 4% total commission to make a very comfortable living and still take off 2 months a year. The more ambition among us should be able do *very* well. From a standpoint of agents and consumers, which, by the way, is where the *real* business of real estate happens, it sounds like a slam dunk win-win. It's the "industry" (brokers, NAR and MLS) side of the house that will scream bloody murder and resist. Their business model is predicated on how many agents pay them fees and as such is a numbers game best served by too many agents barely making threshold. I think agents in general are far more sophisticated than we once were and that we should expect more. I don't, however, expect it to change unless we get organized with consumers and if I learned anything from the collective bargaining process with engineers, it's thatagents are much the same in that organizing them is the functional equivalent of herding cats.

#55211

Posted by Larry K Cragun at 10/1/07 2:18 p.m.

:) JD... what business do you know of that locks out competition so it doesn't have to incur marketing cost?

#55565

Posted by sandykaduce at 10/2/07 10:14 p.m.

JD--I agree with you.

I don't think any of the problems with our industry can be solved unless they are solved at a brokerage level, starting with hiring practices. The future is fewer agents, not more.

#55751

Posted by Mack McCoy at 10/3/07 4:00 p.m.

Not to be such a Pollyanna, but what are those problems, exactly?

Fair disclosure: I'm 'way more cynical than your typical New Yorker. But compared to real estate practices in New York City - c'mon down with your bad selves and dress me down, New Yawkers - Seattle is a real estate paradise for buyers and sellers. When we hear of a pocket listing, or a listing that sold without proper exposure, it's a story - in New York, it's business as usual. I don't have the time to search this, but a broker in New York told NY Magazine something to the effect of, if I can't find a buyer in my roladex within the three day turn-in time, I shouldn't have taken the listing in the first place.

Anybody wanna guess how many of our transactions wind up on an attorney's desk? Wanna guess the percentage in New York?

I'm all for self-criticism. Be here now. But I prefer accuracy, except when I'm exaggerating.

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