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Microsoft prototype judges e-mail's importance

Microsoft's Office Labs group today released a prototype plug-in for Outlook 2007 that automatically judges the importance of incoming e-mail messages and ranks them using a star system. The group says the idea is to help people focus first on the most pressing messages in their in-boxes.

Picture
Email Prioritizer in Outlook 2007 (Microsoft image).
The free Office Labs research prototype, called Email Prioritizer, is an adaptation of a longstanding Microsoft Research project called Priorities. That project, which we profiled in this 2005 story, uses an algorithm to analyze incoming messages and assign them a priority based on factors including the relationship of the recipient to the sender, key phrases in a message, dates and times. For example, a message from your boss, with questions, would probably be assigned a high priority.

The system is flexible: Users can change the priority of individual messages, essentially correcting the algorithm. The program then learns from and adjusts to those personal preferences.

The new prototype from Office Labs also includes a "do not disturb" feature that "pauses" incoming e-mail for a specified period of time.

What's the purpose of all this? As Microsoft Research's Eric Horvitz explained in our 2005 story, the concept is to let people rest assured that they'll be alerted to a significant message, without having to bother with a trivial message if they're in the middle of something more important. Of course, the level of comfort people feel will depend on the reliability of the algorithm. In that way, the three-star ranking system in the Office Labs prototype could provide an interesting real-world test of the technology.

Some big caveats: Like other Office Labs projects, this is an experiment, not an official product, and Microsoft therefore offers no product support. If you use the program, the company says it will log data about which features are used, but it says the data won't be logged in a way that would identify you personally with your usage patterns. The company says it doesn't have any current plans to include this as a feature in future Outlook versions. Email Prioritizer only works with Outlook 2007, not with earlier versions or with other e-mail programs.

Here's the FAQ and the download page.

It will be interesting to hear what people think: Would you trust a software algorithm to decide how much attention a message deserves?

Posted by at August 19, 2008 10:31 a.m.
Categories: ,
Comments
#167171

Posted by unregistered user at 8/19/08 12:06 p.m.

A similar but far better tool is in beta testing at www.smartdesktop.com. Their application works with all Office documents and supports both Office 2003 and Office 2007.

I've been using the Smart Desktop app for a while now and it's really cool.

#167382

Posted by unregistered user at 8/19/08 4:35 p.m.

I think your missing the point unregistered user"... this is a R&D project not a commercial product like your smartdesktop... thus support is limited....

IF this was a mainstream product without support... then you would have a case.. but its not to stop with the trolling!

#167408

Posted by unregistered user at 8/19/08 5:54 p.m.

this is a R&D project...thus support is limited

And this differs from other Microsoft products how?

#167546

Posted by BeenHereAWhile at 8/20/08 7:16 a.m.

#167382: The Smart Desktop beta is free, so I'm not sure what your point is. Further, the Outlook add-in from Microsoft requires Outlook 2007 to work, and last I checked Microsoft wasn't giving that away.

There's nothing wrong with pointing people at better products, unless Microsoft wants to extend its monopoly to blog forums as well...

#206063

Posted by unregistered user at 10/29/08 10:23 a.m.

Thank you Microsoft! We are glad to know that your team is working on solving the email overload problem and sees email prioritization as an important solution.

At C-MAIL we have been successfully creating patent-pending email productivity solutions including dynamic email prioritization, productivity reporting & social network mapping tools.

Check out C-MAIL at www.myc-mail.com !

Regards,
C-MAIL™ Corp.
Email: corporate@myc-mail.com
Website: http://www.myc-mail.com

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