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Analyst: Microsoft cashback not game-changer

Microsoft's Live Search cashback plan has gotten lots of attention from online pundits in recent days, but what do the number-crunchers think? Jeffrey Lindsay, a financial analyst at Sanford Bernstein & Co., put out an eight-page report this morning, headlined "Microsoft's Live Search Cashback -- A Poke in the Eye for Google, but Not a Game Changer."

Among his conclusions:

While we like the new search service and think it is clever and innovative, we do not think that it has "game changing" potential – especially as currently configured. We think that in the unlikely event that Google experienced significant share loss to Microsoft as a result of Cashback, it would retaliate with a similar scheme of its own. Since Google would only need to offer a scheme with a similar number of merchants to match Microsoft's offer, we estimate the effect would be limited in scope and would not undermine margins across Google's larger market share. In this sense we see Live Cashback as more of a competitive discounting challenge than a truly disruptive new pricing model.

And later ...

While we think that Microsoft has hit upon an ingenious way to try and level the playing field with Google by "chipping in" its advertising revenues from participating online retailers to make life generally difficult for Google, we do not expect the scheme to have a high degree of success based upon the outcomes of many similar programs tried in the past. In addition, we think the Live Cashback system still appears to have a number of operational issues -- some of the participating websites showed different prices from those advertised on the Live start page, for example. Moreover, we found the system generally clunky and nonintuitive when we tried it out earlier today, likely inhibiting broad acceptance in the short term.

In related news, the latest numbers from comScore show Google's search market share in April rising to 61.6 percent in the U.S. (from 59.8 percent in March). Yahoo fell to 20.4 percent, from 21.3 percent; and Microsoft dropped to 9.1 percent, from 9.4 percent.

And it looks like Bill Gates wasn't kidding when he said earlier this week that Microsoft would be focusing most heavily on commerce-related search initiatives. In a post this morning, Microsoft search boss Satya Nadella said the company will be ending its Live Search Books and Live Search Academic programs -- keeping the results in the main index but shutting down the specialized sites.

In other words, despite the issues raised in the Bernstein analysis, Microsoft is sticking to its strategy for reversing the trend reflected in the comScore data.

"Given the evolution of the Web and our strategy," Nadella wrote, "we believe the next generation of search is about the development of an underlying, sustainable business model for the search engine, consumer, and content partner."

I'm interested in hearing what people think. Is this strategy going to work for the company?

Posted by at May 23, 2008 1:08 p.m.
Categories: , ,
Comments
#131680

Posted by unregistered user at 5/23/08 1:54 p.m.

By calling Microsoft's Live Cashback program "clever," "innovative," and even "ingenious," Mr. Lindsay proves that he knows very little about the search space or even the Internet in general. Offering cash back for click-though purchases has been around for a long time. Microsoft is doing nothing innovative here. How can I take anything else he has to say seriously?

He is right about one thing, though: this program won't do anything in the long term to help Microsoft gain ground on Google. It's an act of pure desperation.

#131808

Posted by unregistered user at 5/23/08 4:32 p.m.

The Microsoft CashBack program is indeed innovative and ingenious: it constitutes a sea change from the cash-per-click model, it is very appealing to both consumers and vendors, and it highlights the fact that the Google business model rests on very thin ice.

#131877

Posted by unregistered user at 5/23/08 9:32 p.m.

Google's business model doesn't rest on thin ice and as so many others have pointed out, Microsoft's latest scheme isn't new nor is it innovative; it's been done before. Even more sadly for Microsoft is that the results of their searches on the cash back program often netted a higher price for the exact same item performed on a Google search. What consumer wants to have to sign up for a program that has a higher overall net price and makes them wait 60 days for their rebate (don't forget, the net price after the rebate is often higher than Googles)? There were a couple of searches where Microsoft's net as about $2 - $3 lower than Googles; do you really want to wait 60 days for that and remember to track it or are you going to go with a proven system that they are constantly improving anyway? Google wins again.

#131996

Posted by unregistered user at 5/24/08 11:30 a.m.

It is indeed true that the Microsoft Live Search yielded results sometimes higher in price than that via Google. In fact Amazon.com yielded similar results to MSFT Live. And using Amazon.com credit cards would give you points back. I expect users to search traditional e-commerce sites as well as Live Search for substantially priced items. In that sense there is a possibility of MSFT's market share of searches increasing -the increase being limited to e-commerce activity. Advertising is clearly more than simply e-commerce product retail. The Live Search idea is clearly not very innovative but is disruptive, at least in the short term, as evident from the drop in Google share prices. It appears easy to counter this with a cash-back offer similar to the Amazon.com method. As far as technical execution is concerned, MSFT -live is definitely simple in its display of prices but as the analysis shows is clunky and slow.

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