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Why are these ads for MSN, not Windows Live?

PictureThe identities of Microsoft's two online brands, MSN and Windows Live, have been a subject of confusion since the company launched the latter a few years ago. So it was interesting -- and a bit perplexing -- to see these billboards show up in Seattle recently.

Here's why: Microsoft has positioned MSN as a destination for "programmed content," such as the MSN.com portal, MSN Video and MSN Games. Windows Live, on the other hand, has been designated as a place for communications (Hotmail, Messenger), user-generated content (Spaces), and information retrieval/question answering (Live Search).

PictureAt first glance, the messages on these billboards seem more about retrieving information or answering questions: "Sherlock had Watson. You have us," reads one, south of downtown Seattle. Of course, that puts the consumer in the role of the famous fictional detective, digging for clues ... and MSN in the role of the not-nearly-as-sharp sidekick.

"Free IQ points. Collect them all," reads another, along Elliott Avenue West. Again, that might conjure up images of a hunt for information.

Granted, it's not easy to be nuanced in billboards. In fact, in response to my inquiry about the billboards, an MSN representative explained that they're part of a larger campaign that includes an online site, www.noonewantstolookdumb.com, radio spots, and related online videos. The underlying idea is to promote MSN.com's informational features and news as a source of knowledge. For example, one video shows a guy panicking about all the subjects his date might want to talk about. And the radio ads include one that promotes MSN's ability to "expand your mind."

Microsoft says the radio ads and billboards are running in Seattle, Chicago, Los Angeles, San Francisco and New York.

Here's how the company explained the branding issue in response to my question about it: "MSN is being promoted because it provides an important layer of programmed, editorially selected content that helps ensure our readers stay in the know. Windows Live is a complementary brand to MSN that helps users stay connected with each other."

But considering how much confusion there has been between the two brands, it's curious to see MSN ads using slogans that might apply just as easily to the company's Live Search engine. At the very least, it seems to illustrate the challenge the company faces as it tries to distinguish between the two. It will be interesting to hear what everyone else thinks.

Posted by at March 20, 2008 12:33 p.m.
Categories: ,
Comments
#110105

Posted by BeenHereAWhile at 3/20/08 1:09 p.m.

Yeah, that is confusing. And the properties within MSN and Live can be hard to find too. For example, their use of the word "gallery." This appears to encompass the gadget gallery (http://gallery.live.com/home.aspx) as well as their picture storage service (http://gallery.live.com/myprofile.aspx). To me, they are very different services and I can never find the one I want (almost always the latter of the two).

And they need to get some more URLs mapped. I can never remember if it's "live.microsoft.com" or "microsoft.live.com". The former is mapped to nothing, apparently and sends me to, of all things, a set of google search results because my browser's default search mechanism is google and IE sends you there if the URL you entered is invalid.

#110199

Posted by Zenith at 3/20/08 3:21 p.m.

That should tell you all you need to know right there.

#110347

Posted by unregistered user at 3/21/08 1:10 a.m.

MSN, Windows Live and Live Search are actually 3 different brands, so your title may have been "Why are these ads for MSN, not Live Search?"

Ah... brand confusion.

#110393

Posted by number.61 at 3/21/08 8:29 a.m.

Microsoft making sense with their brands and marketing? You ask this about a company that has five different editions for one operating system.

I thought they pushed Microsoft Live to replace MSN, but I guess not.

Another example again was with Microsoft's whole Plays for Sure, Vista Capable branding.

#110418

Posted by unregistered user at 3/21/08 9:15 a.m.

yes. very confusing. it's been explained to me a hundred times by my own spouse who works at MS. As a brand strategist, I still get it confused. The brand must make sense in the first 30 seconds or it doesn't stick.

#110736

Posted by unregistered user at 3/22/08 6:25 a.m.

The brand must make sense in the first 30 seconds or it doesn't stick.

How about Live: our search is so bad we have to buy Yahoo to improve it?

#111303

Posted by unregistered user at 3/25/08 10:35 a.m.

Remember also that Sherlock is Apple's built-in search tool. Is MSN just a dumber version thereof?

#112017

Posted by unregistered user at 3/27/08 9:55 a.m.

The "Sherlock had Watson, you have MSN" billboard shows that the MSN marketing team isn't familiar with Arthur Conan Doyle's stories. Watson was Sherlock's assistant that wasn't quite as smart and clever, and provided Mr. Holmes with heroin.

So... this billboard seems to be saying that MSN isn't nearly as smart or clever as me, but will be happy to feed my addictions.

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