Posted by unregistered user at 4/12/07 11:44 a.m.

i haven't been able to sign in to either all morning. I'm from Interior British Columbia, Canada

Posted by unregistered user at 4/12/07 11:44 a.m.

Definitely having troubles here as well. When trying to go to the Hotmail home page, the browser hangs for a while and then I finally get a "Cannot find server" message.

Thanks for pointing out that it's a MS problem.

Posted by unregistered user at 4/12/07 11:45 a.m.

you would think the PR heads responsible for hotmail/messenger would post something in clear view on msn.com letting users know what was going on. instead, i'm relegated to seeking out the issue myself, wondering whether or not it's ME that has the problem. idiots.

Posted by unregistered user at 4/12/07 11:45 a.m.

Yeah, I too cannot.

Posted by unregistered user at 4/12/07 11:45 a.m.

Argh - it seems down for me - here in the UK 19.44 UK time 14.44 US

Posted by unregistered user at 4/12/07 11:45 a.m.

In in Austin, TX. and haven't been able to access the login page all day.

Posted by unregistered user at 4/12/07 11:46 a.m.

Same situation in Sao Paulo, Brazil. I've been trying to sign in for two hours.

Posted by unregistered user at 4/12/07 11:47 a.m.

i live in mexico and cannot use my msn!

Posted by unregistered user at 4/12/07 11:47 a.m.

This is why a monopoly will never work. Even with competition they are lax about availability. Remember this is hardly the first time. And do they realize that they are affecting people's ability to communicate. What if Verizon we out for a day? And no I should not suck it up because hotmail is not free. The deal is that I look at the ads, and hotmail provide me with email. No email - no ads. Thanks ### I switched to Yahoo a long time ago; in all the year I have used them they have never failed me once. This is web based email - not rocket science.

Posted by unregistered user at 4/12/07 11:48 a.m.

"...a small percentage of Windows Live users..."

I doubt it...

Posted by unregistered user at 4/12/07 11:50 a.m.

sounds like a politician's answer.

Posted by unregistered user at 4/12/07 11:50 a.m.

Los Angeles, CA - Can't login. All kinds of messages - server busy, server unavailable etc. Not surprised with their director saying it's affecting only few people, and the whole world keeps on complaining!

Posted by unregistered user at 4/12/07 11:50 a.m.

"Small percentage" Yeah right!! No luck signing on to Hotmail here in Vallejo, CA - Carlo Di Fabio

Posted by unregistered user at 4/12/07 11:51 a.m.

Ditto.

Cannot get mail from any hotmail account - "Gateway took too long to respond" message.

Cannot browse to www.hotmail.com - connection failed, connection timed out

Wayne
Valencia (near Los Angeles), CA USA

Posted by unregistered user at 4/12/07 11:52 a.m.

Can I just say...........VERY BAD TIMING! Cannot connect at all......I am in Vancouver, BC.

GO CANUCKS!

Posted by unregistered user at 4/12/07 11:53 a.m.

Bigger than a small percentage! This is a widespread problem, much bigger than they want to admit.

Posted by unregistered user at 4/12/07 11:53 a.m.

No luck here either (Philadelphia, PA, USA).

Posted by unregistered user at 4/12/07 11:53 a.m.

Oxford ohio not able to sing on for 2 hours

Posted by unregistered user at 4/12/07 11:53 a.m.

Still can't get into my Hotmail in NYC at 2:45pm

Posted by unregistered user at 4/12/07 11:54 a.m.

small percentage...doubt. it.

cant get onto hotmail.com and other accounts i filter my hotmail to cant get in either.

thanks, hotmail

Posted by unregistered user at 4/12/07 11:55 a.m.

Lame excuse, and it seems to be happening all over.
I am in Central America and hotmail is useless today.

Posted by unregistered user at 4/12/07 11:57 a.m.

Madison, WI - Haven't been able to connect to server for 2 hours or so.

Posted by unregistered user at 4/12/07 11:58 a.m.

i' from portugal.i can sign too. good virus atck.

Posted by unregistered user at 4/12/07 12:01 p.m.

Austin, TX - I've had no luck accessing hotmail all day. I highly doubt the number of users affected is as low as Microsoft is reporting.

Posted by unregistered user at 4/12/07 12:01 p.m.

lol, no hotmail or msn in the uk :| i think its everyone

Posted by unregistered user at 4/12/07 12:02 p.m.

I've been unable to sign in since around 12noon NYC. MSN Messenger shows i have emails coming in, I just cant check them...not from work or remotely from home.

Posted by unregistered user at 4/12/07 12:02 p.m.

Small percentage? Like 100?

Posted by unregistered user at 4/12/07 12:02 p.m.

I agree that they should post something on MSN.com's main page about this, since that's up and running and that's where people are going to look. I mean, maybe it's just the online games that I play that make me used to it, but when a server is down, that should be a company's priority.

Oh, and I love how this "small percentage" covers at least from Brazil to British Columbia to the UK. Me, I'm in the middle of that triangle (Mass.)

Posted by unregistered user at 4/12/07 12:02 p.m.

Microsoft should not have lied about the number of users affected. Now I'm not sure I believe their assertion that stored data is not affected.

Posted by unregistered user at 4/12/07 12:03 p.m.

it doesnt work from Israel as well.....

Posted by unregistered user at 4/12/07 12:03 p.m.

No hotmail in Ottawa, Canada either.

Seems like a latge proportion of hotmail users to me ...

Sigh.

Posted by unregistered user at 4/12/07 12:03 p.m.

"Small percentage"... you know, if we all of us, who can't sign in, were to send a complaint to MSN, then they would probably get flooded. Why don't you just admit that the whole system is down, and NO ONE can get any service? Oh, and how come there is not an alternative way to check our accounts??? Keep this up Hotmail, and soon you will have one less customer in the "small percentage" of your customers who are experiencing these problems.

Posted by unregistered user at 4/12/07 12:03 p.m.

I haven't been able to access the site today. I'm in Maryland and first tried around 12:15pm EST.

a small percentage = B.S.
no thanks to MS for being upfront about the problem.

Posted by unregistered user at 4/12/07 12:04 p.m.

No luck from 8AM-3PM (princeton, NJ), work (Verizon) and home (Comcast) ISPs. It says "Service Unavailable"

Posted by unregistered user at 4/12/07 12:04 p.m.

Did someone say they heard the data was affected? Is this a complete loss, partial loss?

Posted by unregistered user at 4/12/07 12:04 p.m.

I logged in at around 9 AM (Mexico Central time, GMT -0600), and was both able to check my Hotmail and sign up to MSN Messenger. Haven't closed my Messenger connection since then, but cannot log on to Hotmail anymore.

Posted by unregistered user at 4/12/07 12:04 p.m.

Thanks for the news Down in Oklahoma City,

Posted by unregistered user at 4/12/07 12:04 p.m.

I'm on Laptop using Flying J Wifi....no msn messenger, no hotmail, no web messenger either! I'm in Montreal, Canada...this sucks big moose penis'

Posted by unregistered user at 4/12/07 12:04 p.m.

Unable to log in since 7:30am Eastern Time now 3:00pm!
Pittsburgh, PA

Posted by unregistered user at 4/12/07 12:05 p.m.

3:00pm in Washington, DC. Hotmail's been down for hours.

Posted by unregistered user at 4/12/07 12:05 p.m.

New York, NY - No access for several hours now, was in my email just this AM tho

Posted by unregistered user at 4/12/07 12:05 p.m.

come on people, i'm not a microsoft fan either, but in the eight years i have been using hotmail, i have never had this problem. technology glitches affect everyone and there is certainly no microsoft e-mail monopoly - i have signed onto three other e-mail accounts this morning (victoria , bc)

Posted by unregistered user at 4/12/07 12:07 p.m.

I AM OPENING A GMAIL ACCOUNT AS WE SPEAK! GO GOOGLE!

Could not get on in RI all day today

Posted by unregistered user at 4/12/07 12:07 p.m.

In Mullica Hill, NJ---unable to sign in for 4+ hours now!!! Please do something!
Kristin

Posted by unregistered user at 4/12/07 12:07 p.m.

No sign in available either. I can still get my messages on my phone.

Posted by unregistered user at 4/12/07 12:07 p.m.

Can't log into Hotmail since 11 a.m. here in NYC and now it's 3:05 p.m.

Dumb me, I forwarded all my email accounts, including my personal University account, Yahoo and Gmail into Hotmail. I guess I learned my lesson.

Posted by unregistered user at 4/12/07 12:07 p.m.

Houston, TX. No Messenger or Hotmail here either.

Posted by unregistered user at 4/12/07 12:08 p.m.

Gmail is looking better and better

Posted by unregistered user at 4/12/07 12:08 p.m.

Bermuda here, not able to connect to MSN Msgr or log on to hotmail.com. Seems like a small percentage in MS terms actually means the whole world. However I pay Hotmail for my service so naturally I get annoyed at outages especially when MS trivialise the scope of it.

Posted by unregistered user at 4/12/07 12:09 p.m.

12:08 PST Victoria British Columbia Canada

Hotmail and Msn not working

Posted by unregistered user at 4/12/07 12:12 p.m.

iv been on messenger all day, just cant get my emails.

r_moore04

Posted by unregistered user at 4/12/07 12:12 p.m.

"We are aware that a ALL Windows Live users are experiencing problems signing in ALL services. "

Fixed

Posted by unregistered user at 4/12/07 12:13 p.m.

im suspecting that if ur already signed into messenger...dont sign out...u may not be able to get back in.
Why isnt this all over the news yet?

Posted by unregistered user at 4/12/07 12:14 p.m.

Geneva Switzerland. Even here in the mountains no hotmail.
Time has come for MS to rely on professional technology... not their own

Posted by unregistered user at 4/12/07 12:15 p.m.

Hotmail and Messenger down here in the UK, and has been for the last 7 hours.
When I first tried troubleshooting the problem, the online help insisted there was a problem with my proxy server or firewall.
I checked my settings numerous times and saw nothing. But the service status unisted everything was stable and running at Microsoft.
After about 4 hours the Service Status finally admitted there was a problem.
Trust it to happen on a day I'm waiting for some extremely important email, I hope no mail has been lost as a result of this glitch

Posted by unregistered user at 4/12/07 12:16 p.m.

i live in panama cannot use my msn

Posted by unregistered user at 4/12/07 12:16 p.m.

Swindon, Wiltshire, U.K.

Service has been down for approx. 5 hours. I've been trying to access MSN ever since!!! - No luck yet though.....

Posted by unregistered user at 4/12/07 12:17 p.m.

It's out at the UW library, North Seattle

Posted by unregistered user at 4/12/07 12:17 p.m.

Yup mine is not working !!!! I can't believe the arrogance to say a SMALL PERCENTAGE !!! Bull roar.

It was hard enough to find out that there was an outage at all - they certainly don't make it easy for their customers to find out what is going on.

Posted by unregistered user at 4/12/07 12:18 p.m.

Same problem here in New Brunswick, Canada. I think this problem is definitely widespread.

Posted by unregistered user at 4/12/07 12:19 p.m.

I cannot log in either, been trying all day!
Doesn't appear to be small amount of users to me either!

Posted by unregistered user at 4/12/07 12:19 p.m.

Still down and out in Colorado. Any word when the system will be up?

Posted by unregistered user at 4/12/07 12:19 p.m.

can't log in for the last 3-4 hours to either hotmail or messenger. i live in san jose CA

Posted by unregistered user at 4/12/07 12:19 p.m.

Small percentage - ???
It seems to be a little bigger than that.

I'm in Calgary and three hours later - still can't log in to Hotmail.

T.

Posted by unregistered user at 4/12/07 12:19 p.m.

its working again!

back up in austin, tx

Posted by unregistered user at 4/12/07 12:20 p.m.

I'm from Denver, Colorado. No access all morning. I blame the Bush administration. Because it seems the hip thing to do.

Posted by unregistered user at 4/12/07 12:20 p.m.

no hotmail .. i'm waiting for xxx passwords damn!!! .. lol . but no, its down has been all day ..

Posted by unregistered user at 4/12/07 12:20 p.m.

Out in New York since noon.

Posted by unregistered user at 4/12/07 12:20 p.m.

It's 3:15pm- It's been hours for me. I'm in toronto. I don't think it's a small percentage of users either.

Posted by unregistered user at 4/12/07 12:21 p.m.

Haven't been able to access here in Los Angeles for hours now. Shouldn't this be a bigger story?

Posted by unregistered user at 4/12/07 12:21 p.m.

From the help page via msn:

Network Status-
MSN Hotmail

"The service is available; there are no known network issues at this time."

Really?

Posted by unregistered user at 4/12/07 12:21 p.m.

Well it seems to be doing something now. If you're still having trouble, try logging in using the "Web Messenger" service. You can then check your inbox through that, and it does work. That's how I managed to log in with mine.

Posted by unregistered user at 4/12/07 12:24 p.m.

email is now working/stoke/UK

Posted by unregistered user at 4/12/07 12:24 p.m.

Stupid Hotmail .. haven't been able to get in for several hours .. Patzcuaro, Michoacan, Mexico

Posted by unregistered user at 4/12/07 12:24 p.m.

well, u just got luck...