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Microsoft rethinks employee reviews ... and towels

Microsoft plans to overhaul its performance-review system for employees and make a series of additional changes -- including new perks on the Redmond campus -- in an effort to address some of the biggest complaints from its work force. Microsoft HR chief Lisa Brummel announced the initiative, dubbed "myMicrosoft," Thursday afternoon at an internal "town hall" employee meeting attended by CEO Steve Ballmer and others.

And yes, the company is restoring the discontinued towel service, a previous cutback that became a lightning rod for employee dissatisfaction and bemusement over Microsoft's cost-cutting initiatives. That particular announcement today received an especially boisterous response during the meeting, according to people who were there. Among other things, the company will be expanding food service options on campus.

See this story for more details on the changes.

Also see the comments on this Mini-Microsoft blog post to get a sense for the employee reaction. Mini himself calls it "a good start." (For the uninitiated, Mini-Microsoft is an anonymous employee blogger who has called for reforms in the performance-review system, among other things.)

A few quotes from the memo in which Brummel outlined the changes:

  • "To reset our approach, beginning with this review period we are retiring the 2.5-5.0 rating scale and introducing a three point Commitment Rating scale of Exceeded, Achieved and Underperformed. ... There will be no forced distribution (i.e. curve) associated with this commitment rating, which allows managers and employees to have a more candid discussion about performance."

  • "We are increasing our investment in our annual review stock award program. This incremental investment is focused on providing meaningful stock awards to our top talent. 'Top talent' refers to employees who are strong performers, achieve results in the right way and are expected to make the greatest future contributions."

  • "We're planning to provide on-campus access to a variety of services, including laundry and dry cleaning, grocery delivery from Safeway and opening convenience stores -- all of which are designed to ease the burden given the hectic pace of life. We will expand and upgrade dining services adding great new retail food in select cafes, dinners to go from Wolfgang Puck and other services. We are also arranging discounts on a variety of home services including house keeping, yard care, pet care, auto services and more."
  • And finally, a reality check: While Microsoft might compare employee perks to those at Google and others in the tech world, it's worth noting that all of this seems a bit over-the-top and extravagant to some people at other companies. After previous stories on Microsoft employees protesting cutbacks, I received multiple calls from Boeing workers (some of them Microsoft shareholders) who couldn't believe the perks the Microsoft employees had in the first place.

    Posted by at May 18, 2006 10:41 p.m.
    Category:
    Comments
    #6585

    Posted by John Bailo at 5/19/06 8:49 a.m.

    So, after 20 years of purging the intelligensia from MS, the Red-Yellow-Blue&Green Guard sees the results: Failing stock prices, migration to Google, and loss of dominance from Finish inventors.

    But those towels won't bring the brain trust back -- they've long since committed to other avenues.

    #6590

    Posted by Entanglement at 5/19/06 12:53 p.m.

    They just don't get it. The initiative name of MyMicrosoft – conceded and inappropriate and it's a sign of desperation.

    As an x-employee for a dozen years, pouring more lost money down the R&D hole is a complete waste. One good idea is worth more then a billion dollars. Microsoft has a bad reputation for stealing ideas and lacking creativity. Their R&D department is more worried about how many patents they file, and how many conventions they dominate, and how many reports they publish. Innovation – huh – what's that? In there irrational rush to farm out the R&D to other countries by opening labs outside the US, it shows that if you keep opening labs, maybe no one will notice that nothing is really going on back home. The idea should be to concentrate on hiring creative people, not just smart people. Stop exporting work to India and China. Think USA. This country was not built on export money and importing ideas.

    MS still has a window of opportunity to rectify its bad reputation of not being an innovative company, but it truly needs to get back to fundamentals. Providing convenience stores and other perks are tiny patches on it fractures. You can't keep relying on your clout and money. R&D is a long term investment for a company that provides the foundation and they are severely disorganized and extremely ineffective.

    The person that came up with taking away the towels should be fired.

    And mister Gates, if you weren't so worried about giving your billions to Africa with your foundation, you could easily provide free meals for your employees. Take care of America first.

    #6595

    Posted by number.61 at 5/19/06 3:02 p.m.

    Entanglement - as an ex-microsoft employee myself, where the heck do you get off!

    Calling out Bill Gates on giving billions of dollars to Africa, other third world countries, and schools where they actually NEED the money. Instead you want all that money to feed a fat developer that sits in his apartment next to campus watching movies, tv on a nice plasma TV, bringing in a very LARGE paycheck every two weeks. Yeah sure, FTE employees at microsoft really need a free meal. Get off your high red, white, and blue horse. I've lost my job to outsourcing a few times, but have never had a problem finding something new and exciting! Those countries could use a nice tech boom like we had in the 90's. It's called spreading the wealth so everybody can live a good life!

    Personally I felt Microsoft treated it's employees great. Paying medical for everybody and their families, it's hard to find companies that do that. Providing their products to their employees at bargin prices. Us regular people have to pay over $300 for Office Pro, where employees only have to pay 50 to 60 bucks.

    Microsoft treats their employees well enough for the pay checks that put in the bank. I was shocked to learn that PSS employees - these are call center jobs earn roughly 80k a year!

    Stop complaining.

    #6602

    Posted by Entanglement at 5/20/06 1:10 a.m.

    It's a distorted libel view to think your spreading the wealth. What you're actually doing is funding your future competition, propping up loser societies, and starving local programs.

    You can't win competing with countries that pay their worker substantially less, and who don't care about human rights or the environment. It's a short term gain that we will pay dearly for in the long term. By promoting investment in other countries you are directly funding your future demise. It's simple business math.

    I don't know why you would want to see other countries start there own high tech industry? That would be the worse thing for this country and that directly depresses wages here and is driving out the middle class jobs. It's not about nationalism, but long term planning with decades in mind. It's reality.

    It's a simple business investment and morale booster to let employees feel special with things like free meals. Yes, MS employees are well taken care of financially, but why is the morale so low? How much to you think it will cost for these new stores and services? MS is trying copy Google, but isn't addressing the core issues such as middle management deadwood, ego's out of check, lack of identifying good ideas – these are the real problems. The good times are over and it doesn't know how to adjust.

    Proud to be on my American horse. Is your from India?

    #6635

    Posted by number.61 at 5/22/06 10:58 a.m.

    There is nothing wrong with a little friendly competition. Are you scared that people in third world countries would like a chance on having a successful life? Are you scared that god forbid people in India, Africa, etc... might just be smarter then you in high tech areas?

    Right now, you're right. You can win when competing with workers who would work for less money. But this is no different then inside our own country! If you have person A and person B going after the same job. Both qualifications are on par, but person B is asking for 1,000 bucks less then A. Who do you think the company is going to offer the job to? It's really no different. Do the "business math." No matter of the person is from the US, mexico, India, where ever, the company likes to look at the cheapest person available that meets the qualifications.

    But look at this. It won't be long until this other countries start demanding more and more money as their experience and job market grows.

    Why do I want to see other countries start their own high tect industry? Because they deserve a chance to compete with the big markets like the US and Japan. Why do you think the US should be the only high tech industry?

    By promoting investment in other countries is not killing your future. Perhaps its a freakin wake up call for US workers to start refreshing their skills, and maybe trying a little harder!

    What you are speaking is everything about nationlism. You would rather make the millions and keep it all for yourself, and give a big finger to third world countries with citizins wanting more in their life then walking barefoot or just sitting around on the curb. If my thoughts on wanting third world counties and everybody else having the ability to be successful is being on a horse, then I'll be riding high.

    Why is morale so low? Because people would rather have gold then anything else. True MS has a load of deadwood in middle management. But apart of this program is getting management into training on how to work with their people. So in that respect Microsoft is trying to do a better job!

    You think giving free meals to people who easily make $80 for a simply ticket support job. When they can drive their brand new RX8 or Nissan Z to the nearest fast food joint, will boost morale!? Wow, we should hire you at my company because that would just lift everybodies spirits! Please.

    So giving free meals is going to make the middle management problem go away? Because from the article and why I said above, they are moving forward on training their management teams better.

    I believe it is you that needs to get the ego checked, because you have no clue!

    Boost morale, offer more vacation time up front, seperate sick time from PTO, maybe offer floating holidays, bonus program, more family involved events, better health care, et.... Those are morale boosters, not offering free meals for rich people!

    Sorry buddy, not on any kind of India horse. But I'm on the horse that will fight with anybody that wants a better life!

    #6696

    Posted by Entanglement at 5/25/06 9:29 a.m.

    You shouldn't comment on things you don't know about. Your example of A and B hires shows you have little experience.

    Remember - everytime you buy a Toyota or that Wal-Mart China stuff, you are directly funding your future demise. Why do you think oil prices are so high? China! Cut off their money supply and you would see a dollar a gallon drop.

    Quit the short term liberal thinking and start thinking in 50 year increments if you really want to help this country. These countries are out to screw us! Survival of the fittest - not free hand outs. Write me in about 20 years when your gain some more understanding of world events and history. When you can understand how NAFA,CAFTA, G8, WTO are all designed to drain and to dilute America. We are turning into a nation of saps.

    #6703

    Posted by EleFusion at 5/25/06 11:33 a.m.

    actually, i have to nod in agreement to Entaglement. right on with those views especially regarding the trade agreements.

    i am however, attempting to leave this countries as the values & such I thought we held dear are no longer there. ;-(

    #6704

    Posted by EleFusion at 5/25/06 11:37 a.m.

    whoa. sorry about that bad grammar. i was in between calls at the call center and tried to get that lil' bit in.

    #6722

    Posted by number.61 at 5/26/06 9:12 a.m.

    "You shouldn't comment on things you don't know about. Your example of A and B hires shows you have little experience."

    Bullsh*t. Throwing out the liberal card - always the last resort for sheltered people like yourself. Trust me I am no liberal and certainly not a consertative like you my friend.

    How about you repost in about 20 years and find out how lonely you'll become. You will not last very long living in your bomb shelter for the rest of your life.

    Get with the program my friend. All this me, me, me thinking isn't going to get you very far. This is whats wrong with the United States. We stand high on our perch calling out that we're better then everybody and force our ideals onto everybody. You wonder why everybody hates Americans.

    I am well aware of history, and understanding of world events. It doesn't take a blind man to see that our selfishness with the good old red, white, and blue is going to kill this country.

    Maybe you should open your eyes and take a real good look of what's going on.

    #6772

    Posted by goaliethslinger at 5/29/06 8:35 p.m.

    Terms of entanglement, endearment, endandgered species, ms advertisements are further than the co logo. Bono's real big on aiding Africa moreso than Ireland or so it seems or is that a diversion of some sort, hope I didn't bug him by mentioning his name and singing to his music, perhaps the Gateses are as influenced by him as several politicians.

    6.1, "You wonder why everybody hates Americans"

    no, not everybody, though residual hatred in America is directed to some more than others, ie, rastafarians, hippies, etc. and that is now observable by the rest of the world.

    What happened to Rodney King crossed my mind on memorial day.

    Some peoples are able to love Americans without screwing, beating, or hurting them no matter where they came from.

    Beattles migrated here for the music industry, what's wrong with computers in other nations?

    Americans tried to rip their clothes off. I've worked at worse places.

    Retiring the rating scale is the same as older versions.

    #11358

    Posted by Manager Assistant at 8/24/06 8:42 a.m.

    I dont understand why people get so bent out of shape about buying stuff ftom overseas. If someone else can make something better, cheaper, and more efficient you bet Im buying it.

    All these guys need to go take an econ 101 class. Competition (even from overseas) is a good thing.

    #107862

    Posted by unregistered user at 3/13/08 6:33 p.m.

    travesti
    transseksuel
    jigolo
    travesti
    transseksuel
    jigolo

    #164795

    Posted by unregistered user at 8/13/08 1:13 p.m.

    HEALTH

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